What’s a Printer?

I don’t own a printer. It went the way of my dining table in my most recent move. Since neither were being used, they found more appreciative homes. With this said, why do I have to print your stupid coupon? Admittedly, I am terrible with coupons; mostly because I avoid paper. On Saturday I decided to attend Artopia, a convergence of Dallas art, music, and fashion, and went online to purchase my tickets. All was rosy until a followup email insisted I print out my tickets. Hugh? Next was all the synapses in my brain firing, trying to figure out how to make that happen. Ultimately I found used paper in my files that I no longer needed and took the clean back sides to a public printer in my building. I actually had to hand over paper to get into a “forward thinking” event. Yes, ironic.

What do other people think? Apparently, most people still like paper. Couponing is a great example. The rise of smart phones has laid a path to help us get away from paper, but few people have even tried to use a mobile coupon.

Overall, respondents to the mBlox survey still preferred to clip coupons the traditional way—receiving them by mail. Email was popular with nearly a third, and a combination of email and text message with nearly 11%.

Blarg! At least a good number like email coupons, but I bet many of them need to be printed out unless used with online shopping.

What Does Your Cell Phone Case Say?

I love this image found in TechCrunch for many reasons.

But I have an even bigger question that raises many funny jokes: What does your cell phone case say about you? Most people pick from a series of cases that are standard for their phone. But what about unconventional cases? What do those mean? It means conventional cases are not always the best choice and this idea can be applied to any situation. If we always pick from a standard set of options that others decided, then nothing new or interesting will come to pass.

I use an iPod sock for my iPhone. Totally unconventional and people either respond by laughing and joking or wanting one themselves. When I had an Android, the G1 BTW making me an early adopter, I didn’t have a case for it as the phone itself was encased in super thick plastic already. I have never had a Blackberry. I have inspired several people to ditch their standard case and others still are trying out their own unconventional options with gusto.

Living Out Loud

Some people actually still wonder if social networks are important. Dugh.

Of course they are important! Entire lives are shared with hundreds of people. Facebook users have an average of 120 friends!

Fickle

Consumers are fickle, right? Well, if we believed this before, it is even more evident by the recent election. AdAge published a commentary on the topic:

As The New York Times observed, “In an accelerated culture, our loyalties toward just about everything — laundry detergent, celebrities, even churches and spouses — transfer more readily than our grandparents could have imagined. Now we dispose of phone carriers and cash-back credit cards from one month to the next. Forget the staying power of Johnny Carson; when Jay Leno starts to feel a little stale, he is shifted to prime time, then shifted back to the late night.” The credibility and trust in our institutions — government as well as business — continues to erode, and trust is a key component in advertising acceptance.

If we are indeed this unreliable, what does it say about us as a culture? I have read previously that we are a “throw-away society.” Meaning we are focused on consuming and want things we can dispose of when done. The rise in packaging is a good example of how this label works. But, if we are adding highly fickle to the mix, what does that mean for marketing? It means a need to very strategic when thinking about how to share information with others.

Green Marketing Changing?

A recent article in AdAge implies that green marketing is not necessarily as appealing to consumers in recent months. I do not dispute their research, but their reasons for the change include consumer fatigue and efficacy concerns. I am certain some are feeling like all products are suddenly “green” and it can be difficult to sort out which ones actually are while others are only green washing. And certainly efficacy is a legitimate concern. However, as more studies are released about consumers cutting spending due to the recession I was surprised that this specific reason was not part of the mix.

The best part of the article came at the end with some things to keep in mind when “going green.”

Don’t expect much or any sacrifice from consumers. Whether it be paying more, accepting less performance, sacrificing convenience (with bottled water) or even listening to a loud snack bag, consumers have shown they’re not willing to sacrifice much to buy green.
Don’t overstate the case. Consumers will find out when green products don’t work, and will tell others. Proposed Green Guide standards from the Federal Trade Commission make it more likely that claims that mislead will be subject to litigation.
Do have selling points beyond green. For most other consumers, green is, at best, a tie breaker. If the product doesn’t have some other functional, sensory or emotional benefit, it probably won’t fly outside of highly fragmented categories that can live on truly eco-involved “dark green” consumers.
Green marketing may work best indirectly. That is, by showing how companies change broad practices and seek to improve corporate images with consumers rather than sell specific products based on green appeal. Most environmentally-friendly consumer behavior takes behavioral changes. Generation Y and Millennial consumers are more likely to embrace them, but it will take time for the market to develop.

Some of these make consumers look impatient and/or less savvy then they truly are, but do offer some interesting points.

“Social Mythbusting”

Online social media DOES NOT make us less social! Yay! I have been arguing this for some time now and finally there is data to back me up. I knew my personal story of greater social activity because of online social networks had to ring true for others.

The Creative Influencer

In our industry, we desire to leave creative fingerprints like celebrities leave handprints in Hollywood concrete.  We are not driven simply by the delivery of ads but by the pursuit of influencing a social impact that outlives a 30 second television spot.   In today’s world, a level of mass creation, experimentation and sharing has produced a new breed of influencers who express bohemian philosophies, disrupt status quo and will certainly make our industry sweat. Ultimately this challenge should only improve how we connect brands to consumers.

The importance of the consumer is really becoming paramount again where it maybe wasn’t for awhile.  Since people are so readily able to express themselves and show what they’re feeling to to massive amounts of people it really does influence the establishment.  Who knows where that will eventually lead.  None of us do.  So it’s really an exciting time to see who the icons of this new era will be – we’ll have to wait and see.

This quote, taken from a Parisian agency video, is from one of various artists who describe their definition of a Creative Influencer. See  the video at this following link:

INFLUENCERS FULL VERSION

Let’s toss our brands into the Volcano

This new article from the king nerds at PSFK takes an interesting look at the levels of brands’ energy.

They describe it as a 7-level ladder, with the most active brands being “Volcanic” and the the most seditary brands being “Decaying.”

If we HAD to put our brands on this 7-level scale, where would they be?

And more importantly, how can we get them to Volcanic?

Here are the 7 Levels.  Replace all mentions of “Africa” and add “America” and we’re in business.

Level 1: Volcanic. A CEO with a Volcanic brand is the commercial equivalent of a US Marine with a Congressional Media of Honor. A man or woman of action; prepared to take risks; bright and brave enough to wrong foot the opposition.

Level 2: Burning. Your brand is as hot as a pili pili chicken at Nandos on a hot Saturday afternoon. Consumers feel its heat in their lives. You’ve come a long way, but you still haven’t quite learned how to live in the spotlight. It’s time to do something different, something that pushes your brand up to the ultimate level. Brands in this position may have a window as tight as two years to make the leap. Starbucks was here once. So was Viagra. So was Myspace. In East Africa, most of our ISPs were here two years ago. You get my point – carpe diem.

Level 3: Charged. A pat on the back, Madam Brand Manager. Your brand is being noticed and is moving in the right direction. (Remember how important I said DYNAMISM was?) Your brand is liked and repeatedly bought by loyal consumers. Now is the time to figure our how to get it into the mass consciousness. One way to do this is to think outside the confines of your market segment, and beyond the functional delivery of your brand. How can you give it greater social relevance? Coke did this in the 1930’s when they gave Santa a Coke-red coat and moved the brand from summer refreshment to all-year-round fizzy drink icon.

Level 4: Pulsing. Well, at least your brand has a pulse. This is a condition in which we find many brands in Africa. Market share gain is positive; profitability is good. Which is why most CEO’s and CFO’s stop thinking beyond this point, and disappear off to sort out a distribution snarl-up or have another go at battling counterfeit products. You can’t blame them, running a business in Africa is like putting on a plate–spinning display in a Greek Restaurant. But you can blame the Marketing Manager. It’s his job to keep pushing for more INVENTION, more DYNAMISM behind his brand. MacDonalds was making good money offering meat in a bun at a low price, but they went on to add fun – Happy Meals, birthday parties, a rather scary clown. More recently they have added health. A pulsing brand needs a Marketing Manager who wants to make his name.

Level 5: Inert. You guessed it. The reason I write this column is that I believe there are far too many brands in this category in Africa. I’m not even sure they are brands. At best they are named products. The bottom 9800 brands in the Superbrands long list are arguably all inert. Their logos only inspire excitement among their CEO’s wives. Their Marketing Managers have been exhausted by the process of developing straplines like ‘We care for you!’ and have now slumped into a daily routine of scamming money from third party suppliers. Some of these brands are in low interest categories. So what? In the unspeakably dull computer components sector, Intel has become an iconic brand. If they can do it, so can you. But you have to want to.

Level 6: Sleeping. This is probably the starting point for most new brands in Africa. And as I said above, the pity is that many of them only make it to Inert. A brand in this state needs sound professional advice on targeting and differentiation. Get these wrong, and she’ll never wake up. ‘ If you ain’t segmenting,’ said Theodore Levitt of Harvard Business School, ‘ you ain’t marketing.’

Level 7. Decaying. The good news is that I doubt we have many brands in this category in Africa. We don’t have many brands to begin with, and most of them haven’t been around for very long. However this will become a marketing challenge in future decades, so it’s best we all know it exists now. Elsewhere in the world decayed food brands are exterminated by supermarket own label. Or are so weak that they are better marketed and sold through an intermediary. If a whole category falls into decay, it becomes vulnerable to competitors like Sir Richard Branson, whose skill is to reinvent an industry in his own image. Watch out for signs of this in your category.

Planningness – 99 Percent

About a month ago, I attended the Planningness Conference in Denver.  The conference, like its predecessor put on by the 4As, is all about bringing the community of planners together to share and discuss ideas.  It’s a time to take a step back and refocus on the core of the discipline as well as think ahead about the next evolution or use of our planning skills.  Basically, it’s a nerdathon. 🙂

I had the opportunity to see many great speakers on various topics:

Aki Spicer:  How to Build Applications

Kate Lutz:  How to Tell a Good Story

Avin Narasimhan/Dino Demopolous:  How to Get Mobile

Scott Belsky:  How to be Effective

Richard Reinhart:  How to be a Digital Curator

Ari Popper:  How to do We-Search

Len Kendall:  How to Create Participation

Paul Isakson:  How to Wander

Please let me know if any one of these is of particular interest to you and I can expand on what I learned.

I gave a presentation to my Planning team about my overall learnings – the key things that I took away from this conference using the above sessions to provide rich examples.  What I landed on were a bunch of actions/verbs that I felt from the planning community were what we as planners are striving to do to push ourselves forward.  We want to create more things by digging around in the digital space or helping listeners co-create a story with us.  We want to get people to participate by devising new forms of research that use consumers as researchers or building communities while understanding the behavior of people forming their own shared spaces.  We want to expand our traditional planner roles as we see the world evolve around us.  But in order to do all of this we need to act.

I want to focus on that last action as I think it will be the one to open up the doors for us to do more…but not just more stuff, the right kind of stuff.

Scott Belsky from Behance came to Planningness to talk about how to get shit done (not his words, mine).  The main idea of this is that our work is 1 percent inspiration and 99 percent perspiration.  Though we need to wade through the list of to-do items that make up that 99 percent, our real focus and our real value as people in a creative field lies in that 1 percent of deep thinking.

There were several resources that Belsky shared with us, but the most interesting and easily applicable to me was the 99 percent website. This website isn’t just for planners, it’s for anyone who wants to make their ideas happen.  The tips and tools on the website are not necessarily things that you’ve never heard of, but sometimes it’s worth taking a step back and thinking about how you organize yourself to get your work done.  Different things work for different people but Behance has put their time and effort into figuring out what will help us all get our work done.

Some of the tips from the conference that I thought were really interesting and helpful:

Overcome reactionary workflow and push important things forward.

Have a culture of capturing action steps and know what you’re responsible for.

Create a back burner ritual – address this list once a month, for example.

In our world of constant meetings, a barrage of deadlines, and to-do lists over a mile long, it’s sometimes the most simple thing that can help us get through what sometimes feels like the impossible – organization.  Not the sexiest subject in the world but I think Behance makes it interesting and motivational.

Posting to Facebook

Since Facebook is the largest social network, it is important that brands wanting to connect with consumers in the medium understand when is best to do so. Mashable recently shared a new study on this that helps answer the question of when.

It seems early morning is the best time of day to post and receive the most views. In addition, Wednesday is the most active day and Sunday the least active.

65% of Facebook users only access the site when they’re not at work or school — typically early morning or evening. That means that if you’re making social media only a part of a 9 to 5 work day, you might be missing out on connecting with consumers during the times they’re likely to be online.

I liked how the article recognized that this could change as Facebook and its users evolve.