Posts Tagged ‘ customer ’

Banner Ads?

Many people don’t care for, or even pay attention to, Banner Ads, and yet we keep using them.

Pity the standard banner ad, the workhorse of the webpage. It does not dazzle with video or rich media or annoy visitors by popping up or under other content. Declining clickthrough rates appear to have stabilized at a mere 0.09% in 2010, falling from a fractional 0.15% in 2008, according to a recent report from MediaMind.
And consumers scorn them: 43% of respondents to an online AdweekMedia-Harris Poll said they ignored or disregarded internet banner ads more than paid search ads and those in traditional media—TV, radio and newspapers.

A .09% click rate? Really? Doesn’t seem very high.

Those sentiments aside, eMarketer estimates that ad spending on standard banners will increase 11.4% in 2011, to $6.56 billion, and will continue to grow to $8.63 billion in 2014.

But we are spending more? What was that definition of insanity? The article goes on to share ways to improve banner ads. They really are a staple of online advertising, even if many people say they ignore banner ads.

Me, me, me, dugh. We have to offer something people want/need in order to generate interest.

But, seriously folks, we need to be more innovative than a traditional banner ad.

Facebook is Taking Over The World

Seriously.

Over Promise?

Sometimes we get so excited about our own stuff we forget how others will see everything. I have two examples to back this up. Back in March RadioShack said they had a big announcement. I was super excited and even retweeted that the announcement was coming, something I rarely do.

The announcement was an older model iPhone would go on sale for $99. Was this cool news? Some friends wondered.

More recently, Apple made a big announcement. They were jazzed to have Beatles music available on iTunes. Momentous, yes, but was this really cool? Some of my friends didn’t think so.

But, were these actually cool announcements? I say let the research inform us as to what is and isn’t working. Apparently, 2,000,000 Beatles songs were sold in the first week on iTunes! Yep, cool for several people. Now I wonder how the $99 iPhone did for RadioShack.

Mary Rocks It

After seeing the excitement that Kristen expressed in the previous post, I had to take a look at “Mary Meeker’s Awesome Web 2.0 Presentation About The State Of The Web.” I agree that the way the data is presented is hyper compelling and helps me continue to push myself on the issue. I was also jazzed by this slide.

The information is important because it shows the future of marketing. Consumers want things fast, easy, fun, and accessible. Especially when content is delivered through their mobile device, and it should be.

 

What’s a Printer?

I don’t own a printer. It went the way of my dining table in my most recent move. Since neither were being used, they found more appreciative homes. With this said, why do I have to print your stupid coupon? Admittedly, I am terrible with coupons; mostly because I avoid paper. On Saturday I decided to attend Artopia, a convergence of Dallas art, music, and fashion, and went online to purchase my tickets. All was rosy until a followup email insisted I print out my tickets. Hugh? Next was all the synapses in my brain firing, trying to figure out how to make that happen. Ultimately I found used paper in my files that I no longer needed and took the clean back sides to a public printer in my building. I actually had to hand over paper to get into a “forward thinking” event. Yes, ironic.

What do other people think? Apparently, most people still like paper. Couponing is a great example. The rise of smart phones has laid a path to help us get away from paper, but few people have even tried to use a mobile coupon.

Overall, respondents to the mBlox survey still preferred to clip coupons the traditional way—receiving them by mail. Email was popular with nearly a third, and a combination of email and text message with nearly 11%.

Blarg! At least a good number like email coupons, but I bet many of them need to be printed out unless used with online shopping.

Green Marketing Changing?

A recent article in AdAge implies that green marketing is not necessarily as appealing to consumers in recent months. I do not dispute their research, but their reasons for the change include consumer fatigue and efficacy concerns. I am certain some are feeling like all products are suddenly “green” and it can be difficult to sort out which ones actually are while others are only green washing. And certainly efficacy is a legitimate concern. However, as more studies are released about consumers cutting spending due to the recession I was surprised that this specific reason was not part of the mix.

The best part of the article came at the end with some things to keep in mind when “going green.”

Don’t expect much or any sacrifice from consumers. Whether it be paying more, accepting less performance, sacrificing convenience (with bottled water) or even listening to a loud snack bag, consumers have shown they’re not willing to sacrifice much to buy green.
Don’t overstate the case. Consumers will find out when green products don’t work, and will tell others. Proposed Green Guide standards from the Federal Trade Commission make it more likely that claims that mislead will be subject to litigation.
Do have selling points beyond green. For most other consumers, green is, at best, a tie breaker. If the product doesn’t have some other functional, sensory or emotional benefit, it probably won’t fly outside of highly fragmented categories that can live on truly eco-involved “dark green” consumers.
Green marketing may work best indirectly. That is, by showing how companies change broad practices and seek to improve corporate images with consumers rather than sell specific products based on green appeal. Most environmentally-friendly consumer behavior takes behavioral changes. Generation Y and Millennial consumers are more likely to embrace them, but it will take time for the market to develop.

Some of these make consumers look impatient and/or less savvy then they truly are, but do offer some interesting points.

Cutting the Cord

There is some new research about how many people are opting out of traditional TV viewing.

As online video viewing becomes more popular and professional, long-form content becomes a bigger part of the online video ecosystem, some consumers are finding it easier to cut their cable subscriptions.

I am technically part of the “Opt-outs,” but don’t really fit the demographics.

What is most fascinating is that the article starts out by discussing calculated decision-making but moves into identifying how some have little choice. Just doesn’t match.

Both on-demanders and opt-outs were somewhat younger than other internet users. But while on-demanders tended to be more affluent than average, opt-outs were poorer than any other group. Their online networks were smaller than average, and they were about half as likely as on-demanders to have a Netflix subscription (25% vs. 47%). They owned fewer devices for watching video than any other group, probably because some of them lacked TVs, and they were the least likely group to own a mobile video device.

Seems like they need to reframe the conversation.

Bipartisan Brands

Perhaps after a weekend in Washington D.C. or because of the upcoming elections, I’ve been primed to find information about politics…but what place does politics have in advertising?  Usually we as advertisers and also our clients’ brands do not want to get involved in politics unless it is vital for the business or is seen as a direct connection and won’t alienate customers.  But with a nation mainly divided among Democrats and Republicans, the risk of alienation is salient enough to create caution.

Some very successful brands are able to transcend these divisions.  An article from The Good Men Project (an interesting idea in and of itself) discusses red and blue brands.  With this information, a more complete picture of a client’s customers can be developed.

Although consumers aren’t usually buying a big brand because they think its owners are actually on their political “side”—potential exceptions such as Ben & Jerry’s aside—marketers may well benefit from knowing how political partisans view them.

So which brands rate the highest among Democrats and Republicans?  Note that 7 of the top 10 in each group are bipartisan.

For those brands who have more of a presence in the perceptions of one party or the other, check out YouGov’s Brand Index.

Purchase “Fun”-nel

The Traditional Purchase Funnel is a Bit Too Linear For the Real World

I don’t know who who wrote this down for me, but I’m so glad to learn I am not the only one that thinks this! I recognize it works and there is a reason we all know about the purchase funnel; that is not actually all that fun. But, our minds don’t actually work this way. No harm in thinking about all the influences and distractions along the way that could help or hinder the path to purchase.

Social Stenography

I found this fascinating article about social stenography given our increasingly open and public lives.

There are always things that people are going to want to share with some people but not others, like inside jokes.  Think of those cryptic messages (song lyrics, a random movie scene, an ominous status message update) that people are always sending out into these public places.

Who is the intended audience?  Who are meant to be led off track by these messages?  What is the hidden meaning?

I think savvy marketers are always trying to find more compelling ways to talk to their audience, giving them the benefit of the doubt that they will decode these messages.  No decoder ring necessary, just an affinity for the brand and the brand’s efforts to speak directly to you.

And as we dig deeper into this idea, more nuances can emerge.  A little bit of mystery in the mix and we’ve got a real eye-grabber.  How about the “mistake” made recently on Chipotle’s bags:

Looks like someone forgot to replace the filler text with actual content, but no – this was done on purpose:

Designers will get the joke right away. 95% of people who see the bags won’t. That takes balls. It also takes brilliance. One, because even people who don’t get it will realize that Chipotle isn’t making everything insultingly easy to understand like Taco Bell. I think people like a little mystery. It intrigues them, makes them feel respected and it’s just plain fun.

Even though “95% of people” aren’t supposed to get it, it grabbed their attention.  And then people started talking.  And then if they were really interested, they went online to figure out what was going on….cookie crumbs to the context.  Interested in more about this story?  Here.

Let’s hide more things in plain sight, let’s layer it on, get people involved with our communications, stir up a little debate and discussion, and ultimately communicate things about our brands in the way that we communicate to our customers.